We want you to be happy with your purchase. If you are not, you maybe entitled to return the product to us, following the instructions below and we will exchange or refund it.
If you wish to return an item and would like a refund, you have 7 (seven) working days to cancel your order from the day after the day on which you receive the goods. Please note that this right will not affect certain goods, please see our Terms and Conditions of Supply for further details. In order to cancel your contract please send notice in writing to firstname.lastname@example.org. Cancellation will be effective from the date on which you sent the email to us however we wil confirm your cancellation in writing to you.
You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for.
How to return an item
Returning the product(s):
- You must return the Product(s) to us as soon as reasonably practicable; and
- Unless the Product(s) are faulty or not as described, you will be responsible for the cost of returning them to us
It is important that any unwanted item, unless faulty, is returned in a saleable condition. You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. Products should be returned with all original tags and packaging and in their original condition.
Following confirmation of cancellation, items should be returned as soon as practically possible and in any event items should be returned within 14 days of cancellation to the address indicated on the e-mail that you will received from us confirming your cancellation.
We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which we received the returned goods.
Please note that this page is for information only and that the full detail of our returns and cancellation policy is included in our Terms and Conditions of Supply. You should note that if you are a consumer you will always have legal rights in relation to items that are faulty or not as described. website terms and conditions of supply.